Cancellation and Refund Policy

Keep Your Account Safe and Active

Welcome to Cancellation and Refund Policy Royal X Casino, we work hard to create a fair and enjoyable gaming environment for everyone. However, human behavior can be unpredictable, and detecting unfair activities is not always perfect. To keep your account safe and active, follow these rules to avoid being suspended, hacked, or banned:

Things You Should NOT Do

Avoid Third-Party Tools: Don’t use bots, scripts, or external software to play or access Royal X Casino.

Be Careful with Free Chips Offers: Never click on suspicious links or accept promises of free chips from unknown sources. Doing so could compromise your account.

No Profanity or Offensive Behavior: Avoid using harmful or discriminatory language, including in your profile picture.

One Account Only: Creating multiple accounts or using one to store chips is not allowed. All accounts involved will be banned.

No Chip Transfers: Don’t lose games on purpose when transferring chips to another account. This activity will result in losing all your chips and may lead to a ban.

No Buying or Selling Chips: Only buy chips from Royal X Casino or authorized sellers. Buying or selling chips elsewhere is prohibited.

No Collusion: Playing with multiple accounts or teaming up with friends to spoil the game for others is forbidden. If detected, your chips may be confiscated, and you may face a permanent ban.

Cancellation and Refund Policy

Chip Transfers and Unauthorized Activities

  • Losing games on purpose to transfer chips or buying/selling chips outside Royal X Casino is a serious violation.
  • Using scripts, bots, or other tools to gather free chips is prohibited. Violators may lose their chips, have their accounts suspended, or face permanent bans.

Cancellation and Refund Policy

We aim for a smooth experience at Royal X Casino. Here’s how we handle refunds and cancellations:

Refund Policy

No Refunds for Delivered Chips: Once chips are added to your account, they cannot be refunded. This ensures fair gameplay for everyone.

For Undelivered Chips: Contact our support team if you didn’t receive the chips you purchased due to technical issues. We will verify the issue and credit the chips to your account.

Refund Process: If we are unable to provide the chips, we will issue a full refund. Refunds are processed within seven working days of confirming your complaint.

Cancellation and Refund Policy

  1. Completed Transactions: It cannot be reversed once a transaction is finalized and chips are delivered. Please double-check your purchase before confirming.
  2. Unauthorized Transactions: Contact our support team immediately if you spot any unauthorized activity in your account. We’ll investigate and take appropriate actions, including reversing transactions or suspending accounts.

Tips to Stay Safe

  • Keep your details and passwords private.
  • Report any spam or suspicious activity claiming to be from Royal X Casino.
  • Avoid using offensive language in feedback or communication.

We’re committed to providing a secure, enjoyable, and transparent gaming experience. Stick to these guidelines to keep your account safe and enjoy your time at Royal X Casino.